Earlier in the day I was excited because I received notification that Ed's cell will finally be disconnected. However, T-Mobile cannot follow the simplest of instructions (yet again) to turn off Ed's phone / leave mine on and put the bill in my name.... I would appreciate comments regarding the difficulty of this... If you all understand the following instructions, I'd appreciate you letting me know, cause it seems fairly simple to me?!... I could not have spelled it out any more clearly - AND this was per T-Mobile's instructions I might add:
1) Turn Off Phone # (216) 555.5555 - person connected to phone deceased - see attached death certificate and obituary!
2) Put Bill in the name of ME
3) DO NOT mess with Phone # (440) 555.5555
(O.K., let's face it - I worded my fax a bit more professionally - but really it WAS that clear and simple)
Of Course, they turned off MY phone - and left Ed's on... last time I dealt with T-Mobile, right after Ed passed, they gave his number a new 2 year plan - my dead fiance' had a new 2 year contract... I just wanted his phone "on" for at least 6 months so I could make sure all creditors & what-not could be directed to his estate attorney... What a nightmare. They did, however, manage to get the bill to my address so I could continue to pay it..... funny how when it came to the money they were right on!
So, I leave work - can't call the Kid cause I realize half way home that MY phone is turned off - rush to pick her up to get her to a Doctors appointment at 5 p.m. - get to the Dr.'s office and practically throw her out of the car so I can speed off to the T-Mobile store in my community... all so annoying... Anyway, Happy ending (oh, that sounds dirty)! WITH A HUGE Shout Out to the T-Mobile Store in Strongsville Ohio for working with your own customer service people, getting my phone turned back on and finally disconnecting Ed's phone... It was bitter-sweet.... On one hand, it's another thing "done" - On the other hand - it's another thing "done". So now I guess I have to take his number out of my phone - this makes me cry... I don't know why - it just does.
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The End. Happy, Safe Memorial Day Weekend - Hug a Vet - they make our life style possible!
I hope you don't take this the wrong but this made me laugh. Life is messy, grab a beer. :) hang in there sista!
ReplyDeleteOne day at a time! You too Michelle...
ReplyDelete